Appointment Information for New patients

You can save time by completing an online patient registration form from Hotdoc.

Please bring the following to your first appointment:

• a current, valid Medicare card (if you have one), Concession cards if you’re over 65 years old

  • WorkCover patients- please provide your claim details within 48 hours. If you have trouble obtaining please contact ICARE insurance.
     

  • Interpreter- If you require a translator or other assistance with communication, please notify reception when you make an appointment. A phone interpreter may be available but will need to be arranged prior to your appointment.

  • If you require an Auslan sign language interpreter during your appointment, please make a booking online at http://www.nabs.orq.au/ or by phone on 1800 246 945.

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• PATIENT CODE OF CONDUCT AND BEHAVIOUR

  • It is the aim to provide a safe and pleasant environment in which patients and visitors may receive healthcare and staff may carry out their work in a safe/ secure environment. To assist in providing this, all persons accessing the service of the practice are expected to observe this Practice Code of Conduct.

  • The Code of Conduct states:

  • Persons attending the practice whether in person or by telephone should behave in a manner that respects the rights of others and the practice environment.

  • The following behaviour falls outside the code of contact and is therefore considered to be unacceptable;

  • · Excessive noise obtrusive to others (staff, other patients and visitors)

  • · Use of threatening / abusive / obscene language or any form of shouting

  • · Offensive remarks of a racial, sexual or personally derogatory nature

  • · Demands for appointments or services despite being advised we are fully booked

  • · Damage to property or Theft

  • · Spitting

  • · Threatening / aggressive gestures and / or actions

  • · Inappropriate behaviour involving alcohol / substance misuse.

  • · Intimidating or violent behaviour towards practice staff / doctors.

  • Any person acting in an unacceptable manner will be asked by a member of staff to stop behaving in such a way and to observe the practice code of conduct.

  • If a person repeatedly fails to observe the code of conduct, the patient will be removed from the practice list and declined consultations. Violent behaviour (verbal or physical) is never tolerated and may result in police prosecution.

  • The practice also has a code of conduct for staff to ensure professionalism and consideration of patient needs and privacy in line with Code of Conduct for General Practice Policies.

 

Bulk Billing Available:

-Veterans DVA Gold Card,

-Aged Pensioner 65 + 

-All children 15 years 

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Short Consultation Item 3 = $40

Standard consultation Item 23 = $70

Long Consultation Item 36 = $107

IUD Insertion 

Iron Infusion $150 with small Medicare rebate

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Minor Surgery is privately billed
Procedures include skin cancer management, removal of skin lesions, biopsies, suturing of cuts and lacerations, and the lancing of abscesses, boils and carbuncles. Fees for these procedures vary so please discuss and confirm the fees payable for your procedure with your doctor during your initial consultation.
Fees for these procedures vary so please discuss and confirm the fees payable for your procedure with your doctor during your initial consultation.

Your out of pocket expense after your Medicare rebate will be $50-90 or less depending upon the type of procedure performed.

Minor Surgery fees are payable at the final consultation following your procedure.

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TELEHEALTH Consultations- are the same fees are face to face. 

(Enquiries 4930 4255) Please pay at the time of consultation by cash,  Visa or MasterCard.

Medicare rebates are eligible if you have attended face to face at the surgery in the last 12 months. Rebates can be submitted into your account or claimed through TYRO.

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If you have any difficulty paying our fees at any time, please do not hesitate to discuss it with your GP or staff, as your health to us is worth so much more.

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Appointment Cancellation Policy

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We request that you provide a minimum of 2 hours notice if you cannot attend your appointment.

This provides us with the opportunity to offer your appointment to another patient who may need to see a doctor more urgently.  Please phone reception on 02 49304255 to cancel your appointment.

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Cancellations and fees: Please contact us at least 4 hours prior to change/cancel your appointment. Patients failing to cancel/attend their appointment incur a $50 fee.